Terms of Use

04 декабря 2020

Aviasales Terms of Use

    Current edition as of January 23, 2023

    Before using Aviasales, please read the Terms of Use. Use of the Service in any way is recognized as acceptance i.e. full and unconditional consent of the User to use the Service on the conditions set forth.

  • 1. General provisions

    1.1. These terms (hereinafter referred to as the "Terms") govern the terms of use of the Aviasales service, the rights to which are owned by Go Travel Un Limited, a company incorporated under the laws of the Hong Kong Special Administrative Region on 18.08.2011, registration certificate No. 1656681, registered office: Room 1504, 15/F, Chinachem Tower, 34-37 Connaught Road Central, Hong Kong (hereinafter referred to as the "Owner").

    1.2. For the purpose of these Terms, the Aviasales flight metasearch engine (hereinafter referred to as the "Service") refers to the multifunctional software product available at https://www.aviasales.ge and its other domains, designed to provide Users with the following features through the means of its user interface:

    • searching and receiving, based on requests through the search interface, information about airline tickets and other services for travelers offered for purchase by third parties i.e. airlines, agencies, reservation systems, hotels, aggregators, etc. (hereinafter referred to as "Third Parties"). For certain Third Parties, the features of the Service can also be used to facilitate (automate) the purchasing (booking) process for relevant services provided by said Third Parties;
    • subscriptions to receive statistical information on the cost of tickets for specific destinations, other information offered by the Owner about services for travelers, and promotional information from third parties via electronic communication channels, including e-mail and messengers;
    • Personalization of the functional features of the Service after authorization thereon. For example, the storage of data specified by the User, documents for booking with third parties, settings for individual software elements of the Service, and activating additional products and services of the Service, including for a fee;
    • informational materials and other travel-related content available directly on the Service and in the Owner's social networks, such as travel guides and recommended locations;
    • participation in promotions and contests organized by the Owner of the Service and/or its partners;
    • advice on issues related to the use of the Service and, if possible, on the services provided by third parties by contacting Premium Support Service directly via any of the electronic communication channels available;

    1.3. In addition to these Terms, the use of some parts and features of the Service may be additionally regulated by special terms and conditions, which are posted on the relevant pages of the user interface in the form of documents, descriptions, instructions. Anything that is not regulated by the relevant special terms and conditions. The use of the Service, including the use of its individual parts and features, shall be governed by these Terms except in the presence of relevant special terms and conditions.

    1.4. The User agrees that using the Service and any of its parts or features in any way implies that the User has read the Terms as well as the additional terms and conditions according to clause 1.3 (in case of using the relevant parts or features of the Service subject to such special terms and conditions), and that the User accepts them without reservations. If the User does not accept these terms and conditions, he or she must refrain from using the Service.

    1.5. All Terms relating to the use of the Service are subject to the law of the Russian Federation. Any claims or lawsuits arising from these Terms and/or the use of the Service must be filed and considered under the applicable laws of the Russian Federation.

    1.6. If for any reason one or more provisions of the Terms are held invalid or unenforceable, the validity or enforceability of the remaining provisions of the Terms shall not be affected.

    1.7. An integral part of the Terms, among other things, is the Agreement on the Processing and Storage of Personal Data.

  • 2. Using the Service

    2.1. The owner of the Metasearch provides the User with a non-transferable right to use the service, free of charge in all countries of the world on the conditions of a simple (non-exclusive) license, for its direct purpose, and solely for the implementation of the features of the Service provided by the Owner and obtaining services from the Owner, available through the Service.

    2.2. Interaction with the Service, including User requests for travel-related services, can be carried out exclusively by means of the Service's interface provided to Users via authorized programs and devices.

    The tools of the Service enable the User to review third parties' offers for specified destinations (locations) and dates, as well as to receive links to their websites to make bookings. In some cases, the software of the Service can enable the User to fill in the details required for booking air tickets directly on the Service and send it to the third party selling the tickets.

    The links provided by the Service to any third-party website, product, service, or any information of commercial or non-commercial nature, including the provision of the Service's features with the purpose of filling in details and sending them to relevant third parties to book their services, is not an promotion or recommendation of these products (services, activities, persons) by the Owner, and is not an advertisement unless stated otherwise.

    2.3. The purchase (booking) of air tickets and other travel-related services and their payment is carried out on the sites of the third parties offering them. The User acknowledges the fact that the Owner of the Service:

    • does not sell airline tickets, hotels, insurance, or other travel-related services, and does not act as an intermediary between the User and the third party selling a particular service;
    • does not participate in mutual settlements between the User and third parties, does not charge the User for using the features of the Service available free of charge, or performing any actions in connection with the purchase of airline tickets, hotels, and other travel-related services found through the Service;
    • does not guarantee and is not responsible for the accuracy of information about any services offered for sale by third parties, the execution of cash transfers, the drafting of contracts of carriage, or providing accommodation;
    • in providing User support in connection with the Service (following the transition to a third party's website), does not guarantee the achievement of any result or solution to a specific User problem and is not responsible for the actions, decisions of third parties, changes in applicable regulations or decisions of any third parties affecting the relationship between the User and the relevant third party;

    In any case, if any disputes arise regarding the purchase (booking) of air tickets or other travel-related services, the User agrees to seek their resolution directly with the parties carrying out such services for the User.

    2.4. When using the Service, the User is prohibited from:

    • interfering with the Service in ways that may result in disruption of its performance, including by forming requests otherwise than by through the User interface;
    • using any programs or applications not authorized by the Owner interact with the Service;
    • modifying, enhancing, translating, decompiling, disassembling, decoding, emulating, tampering with, or restoring the source code of the Service or any part thereof;
    • using the Service for illegal purposes;

    2.5. The Owner of the Service has the right at any time at its sole discretion to stop supporting it, change its functionality, user interface, and any other characteristics, as well as to prohibit the use of the Service.

    2.6. After subscribing to the mailing list and before unsubscribing via the methods available on the Service, the User is given the opportunity to receive the following by electronic means:

    • news about changes in prices for flight dates and destinations and other services of interest to the User;
    • newsletters and advertisements from Aviasales, including advertising information from partners (third-party advertisers);

    2.7. The User may be given the opportunity to personalize the functionality and interface of the Metasearch for his or her own needs, get access to paid features and products of the Owner and/or partners of the Service. The User agrees that the fact of authorization of the User on the Service and the use of the account assigned to the User is considered the User's consent to the processing of account data for the implementation of the features of the Service provided by the Owner and the provision of the services by the Owner and third parties available through the Service.

    2.8. When contacting the customer support service, the User agrees that there are no requirements regarding the speed of response to the request as it depends on the volume of incoming requests. The User is given no guarantees as to the reliability of the information and data provided at any point in time during or following consultations with the support service. Any personal information received from the User in connection with his request can be used by the Owner only in the interest of processing the User's request.

  • 3. Liabilities

    3.1. The Service, its parts and any features are provided on an "as is" basis. The Owner of Service does not give any guarantees regarding the error-free and uninterrupted work of the service, its separate parts, components, features, means or functions, whether the functionality of the Service meets the exact intentions and expectations of the User, does not guarantee reliability, accuracy, completeness, and timeliness of the data provided, and gives no other guarantees other than those directly specified in these Terms, or any other additional terms and conditions.

    3.2. The Owner of the Service, subject to the limitations set forth in the law, is not responsible for:

    • any direct or indirect consequences of any use or inability to use the Service (including data) and/or damages caused to the User and/or third parties as a result of any use;
    • the non-use or inability to use the Service (including data) or its individual components and/or functions, including due to possible errors or malfunctions in the Service;
    • any information, data, advertising, materials, and content posted on the resources of partners and third parties, and to whose resources the User may be redirected when using the features of the Service;

    3.3. The User undertakes to use the Service in accordance with the laws of the country in which it's located, and assumes responsibility for violation of the restrictions on the use of the Service established by national law.

    3.4. The User is solely responsible to third parties for their actions related to the use of the Service, including if such actions lead to a violation of the rights and legitimate interests of third parties, as well as for compliance with applicable law when using the Service.

    3.5. In case of any disputes concerning these Terms, the User is obliged to take measures for pre-trial settlement by sending the corresponding letter to the address of the Owner of the Service, as well as its electronic copy to the address: help@aviasales.com with a clear description of the disputable situation and the circumstances connected with it before addressing judicial bodies for settlement of the dispute. The term for consideration and response to claims is 30 days from the date of its receipt by the Owner of the Service.

  • 4. Rights to the Service

    4.1. Intellectual property rights, including the results of intellectual activity included in and/or used by the Service, such as texts, images, designs, other content, databases, know-how, trademarks, trade names, and other means of identification, etc., as well as domain names are owned by the Owner of the Service and third party rightsholders, and are licensed to the Owner or displayed by the Owner on behalf of the rightsholders.

    4.2. Items of intellectual property, the exclusive rights to which do not belong to the Owner of the Service, are posted by the Owner solely for the purpose of informing users about particular airlines, agencies, reservation systems, and other third parties, information about the services of which is available on the Service.

    4.3. The use of intellectual property mentioned in paragraph 4.1. is possible only within the features offered by the Service. The User agrees that the use of the Service does not grant him or her any rights in relation to the specified items of intellectual property, except for rights expressly specified in the Terms or any additional terms and conditions.

  • 5. Amendments to the Terms

    5.1. The Owner of the Service has the right to change these Terms unilaterally at any time and without prior notice. Notification to the User of changes to the Terms and their current version is published on the page: https://aviasales.ge/terms-of-use.

    5.2. Changes in the Terms come into force from the date of their publication, unless otherwise stipulated in the relevant publication.

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