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I wasn’t allowed on the flight. What should I do?

Before all else, find your airline’s stand at the airport. The airline representatives will let you know your options. They may allow you to exchange your ticket for a fee right there and then. If the airline representatives can’t help, then you’ll have to contact the ticket seller.
If the airline tells you to contact the seller, then contact them and find out what options the airline offers for your fare, be it a fare change or refund, free of charge or for an additional fee.
Important: if you missed the first flight segment and had a return ticket or your route included a layover, then your following flight segments will be cancelled. Sometimes it’s possible to ”save” them shortly after the flight departs. The ticket seller will also help you with that.
How to contact the ticket seller
Enter the name of the airline or agency to view their contact details
If you need any help, simply describe your situation to us, attach your ticket in the feedback form at the bottom of the page, and press send. You’ll find your ticket at the email address you specified when booking. It normally arrives within 3 hours.
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